Save the Earth

Tuesday, March 20, 2007 ;

11:37 PM

Service, an important factor in the tourism business in Singapore.
Yet, satisfied customer service is still not being fulfilled in Singapore and to think the relevant officials still held the GEMS in Singapore.
What kind of customer service are we consumers getting?

Scene 1
A group of friends walked into the shop, wanting to buy slippers. Along came a guy who served us with black face. Friend A didnt know what slipper to get, so A tried a lot of the slippers, but the guy didnt show any interest to serve us. And also, gave a bad attitude.

The friends looked over at the other side, and another person who is in the same shop was much more friendlier.

In the end, nothing was bought, due to the lack of good customer service.

Scene 2
I went to buy dinner. After buying, wanted to get a bit more chilli for my brother. So i requested for a chilli but they ignored me, so i automatically took it on my own, since it is reachable. A fierce stare was given instead and what can i do? Stared back fiercely of coz, just that, my right hand middle finger didnt come out.

Should we try to improve our service? Is our plea for better customer service heard?
Is the current campaign GEMS successful? Should GEMS be reached out to heartlands too?

Bad customer service = lesser things purchase = slower economic growth
Who suffer in the end?

It's US!

every day is a new day ♥